COLLECTION AND USE OF PERSONAL INFORMATION
When you visit Molina Healthcare’s public websites, no personal information—such as your name, date of birth or telephone number —is collected, unless you provide us with that information voluntarily. Molina Healthcare will not sell, license, transmit or disclose this information outside of Molina Healthcare and its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable Molina Healthcare's contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.
Secure Website Services
Certain online services are available to Molina Healthcare members via our Secure Website Services, such as MyMolina.com. When using such sites, you may disclose personal information to Molina Healthcare. Molina Healthcare may collect your personal information for the following:
- The Secure Website Services require a password to log in before accessing information, thus you may need to provide certain personal information so that Molina Healthcare may verify your identity;
- To use and share your personal information to provide you with your healthcare benefits; and
- To respond to requests via email or any type of communication provided via the Secure Website Services.
Molina Healthcare complies with the requirements under the Health Insurance Portability and Accountability Act (HIPAA). Users of Molina Healthcare's Secure Website Services should read Molina Healthcare's applicable Notice of Privacy Practices, which explains in more detail how we use and disclose your protected health information. For a copy of the Notice of Privacy Practices, please click on a state:
New Mexico |
New York |
Puerto Rico |
South Carolina |
Users of Molina Healthcare's Secure Website Services understand that the confidentiality of personal information is protected by federal and state law. By using Molina Healthcare's Secure Website Services you represent to Molina Healthcare that you are either (i) the individual to whom this account pertains, or (ii) legally authorized under applicable law to receive health care information regarding, and to make healthcare decisions for, the individual to whom this account pertains (for example, as the parent, legal guardian or legal custodian of such individual).
Internet Protocol Addresses
You should also be aware that when you visit our websites, Molina Healthcare may collect certain information that does not identify you personally, but provides us with "usage data," such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide on these websites.
Cookies and Web Beacons
Like most commercial website owners, we may also use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other information about you, such as your name or address. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a website is about to deposit a cookie file.
On some pages of the Molina Healthcare website there may also be use of action tags, sometimes referred to as web beacons or 1x1 pixel graphics interchange format ("GIF") images. Such tags are used to monitor and assess the effectiveness of promotions and marketing. These tags work in combination with cookies, but do not collect or contain any personal information.
Collection of Information for Children Under 13
Molina Healthcare does not direct its websites, or knowingly collect any information from any persons under the age of 13.
Molina Healthcare uses reasonable and appropriate security measures to safeguard the information that has been collected from you via the public or Secure Website Services. Among the measures that Molina Healthcare has implemented for its websites are administrative, physical and technical safeguards.